Managed IT services enable organizations to outsource IT tasks to a vendor as contracted or subscription services. These services can be used to lighten the workload of in-house teams, supplement teams that are unable to meet IT demand, or to replace in-house teams. Managed service providers (MSPs) can be useful for ensuring 24/7/365 coverage of IT duties and can contribute specialty knowledge or expertise that may not otherwise be available.

Managed IT services can encompass many responsibilities but typically include:

• Remote monitoring and management of hardware and infrastructure.
• Security services, including monitoring, penetration testing, threat hunting, or incident response.
• Configuration, monitoring, and management of cloud services. These can be rendered in cooperation with or outside of managed cloud services.
• Communications support, including IP telephony services.